Refund policy


Return & Refund Policy

At Elittekart, we are committed to delivering quality products and a reliable shopping experience. Please review our return and refund policy carefully before making a purchase.

Return Policy Duration

We offer a 7-day return policy, which means customers may request a return within 7 days of receiving the product.

Eligibility Criteria for Returns

To qualify for a return, the following conditions must be met:

  • The product must be unused, unworn, and in its original condition

  • All original tags and packaging must be intact

  • A valid proof of purchase (order confirmation/receipt) must be provided

  • A complete and clear unboxing video is mandatory to support any return, exchange, or damage claim

Failure to meet these conditions may result in rejection of the return request.

Return Request Process

To initiate a return, customers must contact us through:

Once your request is reviewed and approved, we will provide detailed instructions for returning the product.

⚠️ Important Notes:

  • A fixed return shipping fee of ₹100 will be borne by the customer

  • Returns sent without prior approval will not be accepted under any circumstances

Return Shipping Address

Approved returns must be sent to the following address:
[Contact with Email or WhatsApp]

Damaged, Defective, or Incorrect Items

Customers are advised to inspect their orders immediately upon delivery.

In case you receive:

  • A damaged product

  • A defective item

  • An incorrect product

You must notify us within the return window along with:

  • Order details

  • A valid unboxing video clearly showing the issue

We will assess the case and provide an appropriate resolution.

Non-Returnable Items

The following categories are not eligible for returns:

  • Personal care and hygiene products

  • Perishable goods (such as food, plants, etc.)

  • Customized or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Items purchased during the sale or promotional offers

  • Gift cards

Exchange Policy

Exchanges are permitted only under the following conditions:

  • The product received is damaged, defective, or incorrect

A valid unboxing video is mandatory for exchange approval.
Approved exchanges will be processed after verification.

Order Cancellation

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests will not be accepted.

To request a cancellation, please get in touch with us immediately via email or WhatsApp.

Refund Policy

Upon receiving the returned item, our team will conduct a quality inspection. Customers will be notified regarding the approval or rejection of the refund.

If approved, refunds will be processed as follows:

  • Prepaid Orders: Refunded to the original payment method within 5–7 business days

  • Cash on Delivery (COD): Refunded via bank transfer within 8–15 business days

Please note that banks or payment providers may require additional time to reflect the refund.

Contact Information

For any queries related to returns, refunds, or cancellations, please contact:

📧 Email: elittekart@gmail.com
📱 Phone/WhatsApp: +91 7550852066
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM