Privacy policy

Last updated: April 9, 2026

Elittekart operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Elittekart is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect or process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address

  • Financial Information: Payment details, including UPI, cards, net banking, transaction details, and payment confirmations (processed securely via third-party payment gateways)

  • Account Information: Login credentials, preferences, and settings

  • Transaction Information: Products viewed, added to cart, purchased, returned, or cancelled

  • Communications: Information you provide when contacting customer support

  • Device Information: IP address, browser type, device details, and network connection

  • Usage Information: Interaction data, such as browsing behavior and activity on our website

Personal Information Sources

We collect personal information from:

  • Directly from you: When you place an order, contact us, or use our Services

  • Automatically: Through cookies, tracking technologies, and your device when using our website

  • Service Providers: Payment gateways, logistics partners, and technical service providers

  • Third Parties: Marketing partners or integrations where applicable

How We Use Your Personal Information

We use your personal information for the following purposes:

1. Provide and Improve Services

  • Process orders, payments, returns, and exchanges

  • Manage your account and preferences

  • Arrange shipping and delivery

  • Provide a personalized shopping experience

2. Marketing and Advertising

  • Send promotional offers, updates, and marketing communications

  • Show relevant advertisements based on your activity

You can opt out of marketing communications at any time.

3. Security and Fraud Prevention

  • Verify orders (including COD verification calls)

  • Detect and prevent fraudulent or suspicious activity

  • Maintain platform security

4. Customer Support

  • Respond to your queries and provide assistance

  • Improve our service quality

5. Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests or enforce our policies

How We Disclose Personal Information

We may share your information with:

  • Shopify, which powers our store

  • Payment providers (e.g., Razorpay, PhonePe, UPI services)

  • Logistics partners (e.g., delivery and courier companies)

  • Service providers for IT, analytics, and customer support

  • Marketing partners for advertising purposes

We may also disclose information:

  • To comply with legal obligations

  • To enforce our policies

  • In case of business transfers or legal proceedings

Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process your personal information to provide and improve its services.

Your data may be shared with Shopify and processed in countries outside India. Shopify may also use certain data to enhance features such as personalized recommendations.

To learn more, you can visit:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before sharing any information.

Children's Data

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

If you believe a child has provided us with personal data, please contact us to have it removed.

Security and Retention of Information

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

We retain your information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes and enforce policies

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request the deletion of your data

  • Opt-out of marketing communications

To exercise your rights, please contact us using the details below.

Complaints

If you have concerns about how your data is handled, you may contact us directly. We will make every effort to resolve your issue promptly.

International Transfers

Your personal information may be stored or processed outside your country. We ensure appropriate safeguards are in place as required by applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 Email: elittekart@gmail.com
📱 Phone: +91 7550852066