Frequently Asked Questions
General
What is Elittekart?
Elittekart is a family-run online store offering a wide range of practical and affordable products across categories like home, kitchen, fitness, beauty, and gadgets.
What kind of products do you sell?
We offer a variety of problem-solving and everyday-use products across multiple categories, including Home & Kitchen, Fitness, Beauty, Pets, Storage, Health, and Gadgets. Our focus is on products that make daily life easier and more convenient.
How can I contact customer support?
You can reach us via email at elittekart@gmail.com or WhatsApp/call at +91 7550852066 during our support hours.
What are your customer support hours?
Our support team is available from Monday to Saturday, 10:00 AM to 6:00 PM.
Do you sell original and quality products?
Yes, we carefully select products to ensure they are useful, reliable, and meet our quality standards.
Shipping & Delivery
How long does it take to process my order?
Orders are processed within 1–2 business days after confirmation.
How long does delivery take?
Delivery usually takes 5–7 business days, depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
Do you deliver all over India?
Yes, we currently deliver across India only.
How can I track my order?
Once your order is shipped, tracking details will be sent via Email and SMS. You can also track your order on our website.
Payments
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
Yes, COD is available. However, orders may require verification via phone call or message before dispatch.
Is it safe to make payments on your website?
Yes, all payments are processed through secure and trusted payment gateways.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy from the date of delivery, subject to eligibility conditions.
Do I need an unboxing video for returns?
Yes, a complete unboxing video is mandatory for any return, exchange, or damage claim.
How long does it take to receive a refund?
- Prepaid orders: 5–7 business days
- COD orders: 8–15 business days (via bank transfer)